Qwest

Qwest Communications International, Inc
Enlarge picture
Qwest logo
Public (NYSEQ)
Founded1996
HeadquartersDenver, Colorado, USA
Key peoplePhillip Anschutz, founder
Edward A. Mueller, Chairman/CEO
IndustryTelecommunications
ProductsTelephony, DSL, VoIP, Wireless, Television
Revenue$13.923 billion USD (2006)
Operating income$1.555 billion USD (2006)
Net income$593.0 million USD (2006)
Employees40,000 (2006)
Websitewww.qwest.com


Qwest Communications International, Inc. (pronounced like "quest"; IPA: /ˈkwɛst/) (NYSEQ) is a large telecommunications carrier. Qwest provides local service in 14 western U.S. states: Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming.

Qwest provides voice, backbone data services, and digital television in some areas. It operates in three segments: Wireline Services, Wireless Services, and Other Services. The Wireline Services segment provides local voice, long distance voice, and data and Internet (DSL) services to consumers, businesses, and wholesale customers, as well as access services to wholesale customers. The Wireless Services segment, through an agreement with a subsidiary of The Sprint Nextel Corporation, resells Sprint wireless services, including access to Sprint’s nationwide personal communications service wireless network, to consumer and business customers primarily within its local service area. Qwest also partners with DirecTV to provide digital television service to its customers. In Phoenix, Denver, Omaha, and Salt Lake City Qwest offers Qwest Choice TV. The Other Services segment primarily involves the sublease of real estate assets, such as space in office buildings, warehouses, and other properties.

Qwest Communications also provides long-distance services and broadband data, as well as voice and video communications globally. The company sells its products and services to small businesses, governmental entities, and public and private educational institutions through various channels, including direct-sales marketing, telemarketing, arrangements with third-party agents, company’s Web site, and partnership relations. As of September 13, 2005, Qwest had 98 retail stores in 14 states. Qwest Communications is headquartered in Denver, Colorado at 1801 California Street, in the 2nd tallest building in Denver at 53 stories. The majority of Qwest occupational or non-management employees are represented by two labor unions; the Communications Workers of America and in Montana, the International Brotherhood of Electrical Workers.

History

Founded in 1996 by Philip Anschutz, Qwest began in a very unconventional way. Anschutz, who owned the Southern Pacific Railroad at the time, began installing the first all-digital, fiber-optic infrastructure along his railroad lines and connecting them into central junctions in strategic locations to serve businesses with high-speed data and T1 services. In 1998, the Southern Pacific Railroad was merged into the Union Pacific, in which Qwest gained access to UP's railroad lines to lay fiber-optic cable for its telecom network.

Qwest Communications grew aggressively, acquiring internet service provider SuperNet in 1997, followed by the acquisition of LCI, a low cost long distance carrier (located in Dublin, Ohio and McLean, Virginia) in 1998, and followed again by the acquisition of Icon CMT, a web hosting provider, also in 1998. This launched Qwest as not only a provider of high speed data to the niche market of corporate customers, but also a quick-growing residential and business long distance customer base that it quickly merged into its data service.

Enlarge picture
USWEST Corporate Logo, 1984-2000
Qwest merged with "Baby Bell" US West on June 30, 2000 through an apparent hostile takeover. (See article on US West for more information); Philip Anschutz owns 17.5% of the resulting company.

As a condition of the merger, Qwest had to spin off its long distance operations actually located within the Bell Operating Company boundaries of Qwest Corporation. The resulting company was named Touch America, Inc.

One of the historically significant mass complaints regarding Qwest involved allegations that the then-long-distance-only company switched local telephone service customers over to Qwest's long-distance service without their permission, an illegal practice known as slamming. In July 2000, Qwest paid a $1.5 million fine to the Federal Communications Commission to resolve slamming complaints. In April 2001, they paid a $350,000 fine to the Pennsylvania Bureau of Consumer Protection after the state cited them for deceptive advertising and slamming practices. The company's settlements included a requirement that all of its sales employees sign a pledge stating that slamming was barred-and conditions for dismissal from Qwest employment.

The company was also involved in accounting scandals, and was recently fined $250 million by the U.S. Securities and Exchange Commission (SEC), to be split into two $125 million payments due to the poor state of Qwest's current financial health. Among the transactions in question were a series of deals from 1999-2001 with Enron's broadband division which may have helped Enron conceal losses. In 2005, former Chairman and CEO Joseph Nacchio, former President and COO Afshin Mohebbi and seven other former Qwest employees have been accused of fraud in a civil lawsuit filed by the SEC. Minnesota governor Tim Pawlenty was accused but later cleared of accepting bribes from Qwest. Separately, Nacchio was convicted of 19 counts of insider trading in Qwest stock on April 19, 2007.[1]

In May 2007 the telecommunications sector as measured by the American Customer Satisfaction Index (ACSI) scored Qwest and Verizon with increases to 72, but Cox droped six points to 70 and AT&T (70) and Comcast fell to 67.[1][2]

Qwest's original slogan was "Ride The Light", which was meant to portray the company as technologically advanced. In 2002, Richard C. Notebaert, who took over as CEO that year, introduced the "Spirit of Service" campaign which promotes the company as being refocused on customer satisfaction.

In 2004, Qwest became the first Regional Bell operating company (RBOC) in the United States to offer Standalone DSL (also known as Naked DSL), i.e. DSL Internet service that does not require the customer to have local landline phone service.

Around 1999 SBC was first to offer naked DSL in the 5 state Ameritech region. The merger between SBC and Ameritech formed Ameritech Advanced Data Services, Inc or SBC Advanced Solutions, Inc.

Qwest also offers a cable system in Phoenix, Denver, Salt Lake City, and Omaha. This service is called Qwest Choice TV.

NSA spying

In May 2006, USA Today reported that millions of telephone calling records had been handed over to the United States National Security Agency by AT&T Corp., Verizon, and BellSouth since September 11, 2001. This data has been used to create a database of all international and domestic calls. Qwest was allegedly the lone holdout, despite threats from the NSA that their refusal to cooperate may jeopardize future government contracts [3], a decision which has earned them praise from those who oppose the NSA program [4].

A federal judge on August 17, 2006 ruled that the government's domestic eavesdropping program is unconstitutional and ordered it ended immediately. The Bush Administration has filed an appeal in the case which has yet to be heard in court. [5]

Former Qwest CEO Joseph Nacchio, who was convicted of insider trading in April of 2007, alleged in appeal documents that the NSA requested that Qwest participate in its wiretapping program more than six months before September 11, 2001. Nacchio recalls the meeting as occurring on February 27, 2001. Nacchio further claims that the NSA cancelled a lucrative contract with Qwest as a result of Qwest's refusal to participate in the wiretapping program [6].

Namesake buildings

Qwest currently owns the naming rights to the following buildings:

Trivia

Notes

See also

External links

Articles

Qwest Records is the record label started by Quincy Jones in 1980. Through 1980-1985, it was distributed by A&M Records. George Benson's Give Me The Night LP in 1980 marked the first release on Qwest; although this release was shared with Warner Bros.
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The Bell System was a trademark and service mark used by the United States telecommunications company American Telephone & Telegraph Company (AT&T) and its affiliated companies to co-brand their extensive circuit-switched telephone network and their affiliations with each other.
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Qwest Corporation

Private (Subsidiary of Qwest)
Founded 1911
Headquarters Denver, Colorado, USA

Industry Telecommunications
Products Local Telephone Service
Parent AT&T (1911-1983)
U S WEST (1984-2000)
Qwest (2000-present)
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A public company usually refers to a company that is permitted to offer its securities (stock, bonds, etc.) for sale to the general public, typically through a stock exchange.
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New York Stock Exchange (NYSE), nicknamed the "Big Board", is a New York City-based stock exchange. It is the largest stock exchange in the world by dollar volume and, with 2,764 listed securities[1], has the second most securities of all stock exchanges.
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19th century - 20th century - 21st century
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1993 1994 1995 - 1996 - 1997 1998 1999

Year 1996 (MCMXCVI
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City and County of Denver

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Nickname: The Mile-High City
Location of Denver in Colorado
Location of Colorado in the United States
Coordinates:
Country
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Motto
"In God We Trust"   (since 1956)
"E Pluribus Unum"   ("From Many, One"; Latin, traditional)
Anthem
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Philip Frederick Anschutz (born 28 December 1939 in Russell, Kansas) is an American businessman and supporter of Christian causes. With an estimated current net worth of around $7.8 billion, he is ranked by Forbes as the 31st richest person in the USA.
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chair, convener, or seat is a seat of office, authority, or dignity, such as a professorship at a college or university, or the holder of that office, such as the chair of a committee.
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Chief Executive Officer (CEO), or chief executive, is the highest-ranking corporate officer, administrator, corporate administrator, executive, or executive officer, in charge of total management of a corporation, company, organization or agency.
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Industry (from Latin industrius, "diligent, industrious"), is the segment of economy concerned with production of goods. Industry began in its present form during the 1800s, aided by technological advances, and it has continued to develop to this day.
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Telecommunication is the transmission of signals over a distance for the purpose of communication. In modern times, this process typically involves the sending of electromagnetic waves by electronic transmitters, but in earlier times telecommunication may have involved the use of
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Aspinwall Classification System (Leo Aspinwall, 1958) classifies and rates products based on five variables:
  1. Replacement rate (How frequently is the product repurchased?)
  2. Gross margin (How much profit is obtained from each product?)

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In telecommunication, telephony (IPA pronunciation: [tə'lɛfəˌni]) encompasses the general use of equipment to provide voice communication over distances, specifically by connecting telephones to each other.
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DSL or xDSL, is a family of technologies that provide digital data transmission over the wires of a local telephone network. DSL originally stood for digital subscriber loop, although in recent years, many have adopted digital subscriber line
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Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
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wireless is normally used to refer to any type of electrical or electronic operation which is accomplished without the use of a "hard wired" connection. Wireless communication is the transfer of information
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Television (often abbreviated to TV, T.V., or more recently, tv; sometimes called telly, the tube, boob tube, or idiot box in British English) is a widely used telecommunication system for broadcasting and receiving moving pictures
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Revenue is a business term for the amount of money that a company receives from its activities in a given period, mostly from sales of products and/or services to customers.
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In financial and business accounting, earnings before interest and taxes (EBIT) is a measure of a firm's profitability that excludes interest and income tax expenses.[1]

EBIT = Operating Revenue – Operating Expenses + Non-operating Income
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United States dollar
dólar estadounidense (Spanish)
dólar amerikanu (Tetum)
dólar americano

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Net income is equal to the income that a firm has after subtracting costs and expenses from the total revenue. Net income can be distributed among holders of common stock as a dividend or held by the firm as retained earnings.
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United States dollar
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dólar americano

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Employment is a contract between two parties, one being the employer and the other being the employee. An employee may be defined as: "A person in the service of another under any contract of hire, express or implied, oral or written, where the employer has
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